Shipping policy

Thank you for choosing The Woolly Planner! We aim to provide you with a seamless shopping experience, including reliable and efficient shipping services. Please review the following shipping policy for important information regarding shipping rates, processing times, and delivery options.

  1. Shipping Rates:

    • We offer flat-rate shipping options for your convenience:
      • Standard Shipping: $5
      • Express Shipping: $9.25
    • Orders above $35 qualify for free standard shipping.

  2. Carrier Selection:

    • The carrier for your order will be determined when the shipping label is purchased. We work with trusted shipping partners to ensure timely delivery of your items.

  3. Processing Time:

    • Please allow 5-10 business days for order processing. During peak seasons or promotional periods, processing times may be extended. We appreciate your patience and understanding.

  4. Shipping Time:

    • Shipping time is handled by the carrier and varies depending on the shipping method selected:
      • Standard Shipping: Typically takes 3-7 business days for delivery.
      • Express Shipping: Offers faster delivery within 1-3 business days.
    • Please note that shipping times may vary based on your location and other factors beyond our control.

  5. International Shipping:

    • At this time, we only offer shipping within the United States. We do not currently offer international shipping.

  6. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

  7. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  8. Delivery Issues:

    • While we strive to ensure timely delivery of your orders, please understand that delivery times may be affected by unforeseen circumstances or events beyond our control, such as weather delays or carrier issues. If you encounter any delivery issues, please contact us, and we will assist you in resolving the issue to the best of our ability.

  9. Contact Us:

    • If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at thewoollyplanner@gmail.com. We're here to help!

Thank you for choosing The Woolly Planner. We appreciate your business!